There is a Student IT and CMS troubleshooting session on 2 May (Wed) 3pm @ LTR2 for those who need help. But, before that, kindly read the FAQs attached below.
Students who come down on 2 May should bring their notebook PCs if possible. For those who do not have notebooks, they have to be prepared to log in via the LT's computer to demonstrate what their problems are.
FAQs
Campus Wireless Access
(1) The step-by-step instructions are placed outside the admin office at Block P level 4 (one set for Vista, one set for XP)
(2) The log in ID is the admin number, the password is "passw0rd" for the first time ("0" is the number zero). This is the same password for Windows login to our computer labs or NYP email account. If they have changed the password before and forgotten, just email Karen (
Karen_KOO@nyp.gov.sg) your name and admin number for password reset. The ID and passwords are case sensitive.
CMS Access
(1) The login ID is the admin number (capital letter) and the password is the NRIC number (capital letters too) for the first log in. Subsequently, if students forget their passwords, please email Mr Ong Chee Ming
ONG_Chee_Ming@nyp.gov.sg your names and admin number for a password reset.
(2) If students click "Begin Learning" and the windows did not pop up, ask them to try holding the "ctrl" key while pressing on "Begin Learning". If it still doesn't work, check if pop-up blockers, yahoo/google toolbar are present - they need to disable these. Firewall/AntiVirus software may also block pop-ups, so they need to set permissions for this case.
(3) If they cannot see their module materials, sometimes it is because they click on the wrong node. Click on the nodes that have materials attached to them. Some modules have materials hidden in the sub-nodes. They can expand the nodes to see all the materials.
(4) If the connection is slow, please ask them to fill in the form to report CMS issues to indicate the date/time, connection, machine particulars. This will allow us to investigate on a case-by-case basis. Please advise students that realistically access from home will be typically slower than access within campus. The form is available on the intranet.
Notebook Hardware/Software Issues
For Fujitsu notebooks, the students can log in to
http://www.asiapac.com.sg/faultReporting/userreport.aspx to report their faults followed by bringing down their notebooks to Macs (near the Plasma TV) on Thursdays to troubleshoot with the vendor.
yoges
